Competing Through People: Leading for Enhanced Performance, formerly known as The SMU First-Line Management Program, is a 9-week certificate program that provides concepts and tools to master the people side of management. It is ideal for new managers and supervisors as well as those making the move into management - providing a solid base in management techniques. The program is also excellent for more experienced managers who may not have received formal training or education in managing others. This course focuses on knowing your own management style, managing your subordinates, and managing your peer and boss relationships.
Scope and Purpose
Most people enter management with a wealth of training and experience in specific technical areas, but with little or no skills in managing people. This program, Competing Through People: Leading for Enhanced Performance, is a ten-session series, held over nine weeks. It provides managers with a solid foundation in essential management competencies. Using small group activities, assessment tools, and skill building exercises, you'll actively convert concepts into people skills.
Who Should Attend
Technical managers, entrepreneurs, and experienced managers who have taken on additional people responsibilities or have not had formal training in people management.
Program Time and Place
The program begins with a comprehensive, mandatory full-day session. Thereafter, the Dallas session meets on Wednesday evenings from 6-9pm at the Cox School of Business on the SMU campus. The Plano session meets on Tuesday evenings from 6-9pm at SMU-in-Legacy.
Certificates of Completion are awarded to participants who complete an individual project and attend the introductory full-day session and at least six of the eight evening sessions. The program is also approved for Continuing Education Units (CEUs).
* Motivating Others
Competent managers know what motivates each employee and use that knowledge to benefit both the individual and the organization. In this session, managers learn how to set expectations and create an environment that leads to greater productivity and employee satisfaction.
* Leadership Versatility
This session provides you with the skills to maximize your performance and the performance of your subordinates and team. You will assess your leadership style flexibility in specific work-related situations and determine the level of effectiveness. You will explore and differentiate characteristics and expectations of effective leadership, management, and followership. You will leave with a precise understanding of your strengths and identify areas of development needed to enhance your career.
* Selecting the Right People
Managers succeed through the efforts of others, and selecting the right people is crucial. This session focuses on how to prepare strategically for the interview and how to use behavioral questioning techniques that get the interviewee to give you the answers to help you better predict future behaviors on the job.
* Team Building
Learn the skills necessary to successfully lead your team. Explore the value that common goals and role definition add to successful team performance. You will also learn to recognize the pitfalls that can lead to dysfunction in teams.
* Leveraging Individual Differences
You have a firm grasp on the technical aspects of your job -- it's peer and employee behaviors that present the biggest challenge. This session focuses on helping you get a better understanding of how differing styles, experiences, cultures, and motivational needs affect performance.
* Managing for Performance
You were promoted for being an outstanding individual performer. Now your responsibilities have expanded, and you're evaluated on the performance of others. In this session, you'll explore various strategies to evaluate and develop employees, including skills in coaching, counseling, and additional ways to deal with non-performers.
* Resolving Conflict
Conflict is a natural part of any work environment, whether you're working one-on-one or as a team member. You'll examine the many sources, causes, and types of conflict often found in the workplace. You'll also learn how to use conflict resolution techniques to gain positive outcomes in many difficult situations.
* Communicating for Results
This session will enhance your listening and presenting skills. Identify barriers that prevent you from listening effectively and polish small-group presentation and communication skills by focusing on how to influence and persuade. Finally, learn how to manage meetings to make them an effective and productive use of time for all involved.
* Managing Through Influence: Successful Peer/Boss Relationships
Real leadership means exercising influence well beyond your formal authority. We often have responsibility for projects and outcomes without having the formal authority we might need. This session focuses on leveraging influence to create more productive and even more enjoyable relationships with your boss, peers, and employees. Participants will learn strategies to help communicate their ideas and needs to others in productive and convincing ways while ensuring the needs of the organization and others are also met.
* Implementing Change: Don't Forget the People
Most change efforts look good on paper. The problem is that change initiatives happen in the real world and affect real people. Change efforts fail because managers fail to create a sense of urgency, fail to get buy-in, and tend to focus on only organizational benefits. In this session, you will learn the skills necessary to be a successful change agent. ROI projects are presented at the end of this module.
How You'll Benefit
The goal of this program is to provide a base of essential management skills and techniques from which you can effectively draw. In a unique, highly participatory environment, you will:
- Become a more effective leader and manager
- Learn how to empower yourself and your employees
- Develop and maintain performance standards that others are willing to follow
- Increase your ability to initiate and work with change
- Enhance your interpersonal skills to better utilize the abilities of others
- Evaluate and measure your own personal growth
- Develop a foundation in essential management skills upon which you can continue to build your career
- Transfer new techniques and skills directly to the job through your individual project