Top Courses in Administration Studies in Tulsa USA

Today, enormous amounts of waste exist in office and service operations. Delays, bottlenecks, errors, redundancy, work-arounds, and ambiguity abounds. Non value added work can be as high as 95 percent.

Manufacturing organizations have had great success in applying Lean techniques and trimming time and money. However there are significant challenges and differences in an office operation versus a manufacturing setting. You need a tailored approach to improving office/service operations—but there are Lean tools that you can apply.

Through simulation, cases, and by working on your own processes, you will learn and practice Lean tools to dramatically improve quality and service, while shrinking time and cost. Look at work flow, information flow and job design—not with an eye to eliminating people—but maximizing their effort. You will know which tool to use based on the goal of the effort and problems you face.... [-]

Does any of this sound familiar to you?

If you said “yes” then this program is for you.

Analyzing and Improving Operations can help you sort out the problems (people, systems, workflow, and information), find the root cause, and develop a course of action to eliminate the issue. The workshop not only focuses on the big-picture perspective of systems and organizational structure, but also will also delve into the specifics by analyzing workflow, information, and job issues.... [-]

ASTD HPI Certificate Program-Evaluating Performance Improvement Interventions *

New Dates to be Announced

I'm running a lot of interventions at the same time. How do I track their success? Everyone likes the idea of bottom-line results, but how do I prove we've achieved them? How do I show HPI ROI?

Once you determine the company's performance improvement goals and implement interventions, you will want to prove that you have reached your bottom-line results.

This course will help you assess the evaluation theories you already know and use, plus show you how they apply to the HPI process. Learn the strengths and limitations of evaluation models. See how the performance improvement intervention model blends the best of other evaluation models, tying directly to human performance improvement initiatives. Discover how groundwork done during the business and performance analysis phases of the HPI process makes the evaluation process easier. Finally, see why measuring results creates a better business case than just measuring behavior. ... [-]

ASTD HPI Certificate Program-Selecting and Managing Interventions

New Dates to be AnnouncedResearch tells us that more than 80% of the time employee performance problems aren't caused by lack of skills or knowledge. So what else is there? How do you choose the right training and/or intervention solution? This skill-building class leaves you with the practical tools and experiences to build a seamless delivery system for your interventions.

In Selecting the Managing Interventions, you'll learn to link root causes to interventions that fall in one of six categories -- knowledge, information, physical resources, structure/process, motives, or wellness. You'll then learn how to locate and contract with talented people who specialize in those specific areas. And you'll be able to monitor and manage the implementation process from start to finish, as well as ensure that the interventions are following the prescription. ... [-]

ASTD HPI Certificate Program- Transitioning to Human Performance Improvement *

New Dates to be Announced

How do I get buy-in to transition my department to performance consulting? How do I overcome resistance from my training staff? How can I describe what I do so people understand my new role? I think I have the skills I need to be a performance consultant. Now what?

Telling management that HPI brings bottom-line results will not be enough. You will need to articulate the changes you are bringing about and build support for your efforts. This course focuses on the skills needed to gauge your organization’s readiness for change and techniques for keeping the momentum alive. Create a transition plan that, when put into action, creates an environment that supports the ideals of HPI. Highly interactive, with class and instructor feedback. ... [-]

ASTD HPI Certificate Program-Analyzing Human Performance

Before you can solve performance problems, you need a systematic approach to get at the real performance gaps and the root causes. ASTD, in partnership with Platinum Performance Group, will introduce you to the new analysis model of Performance DNA.

The Performance DNA Toolkit is a complete, state-of–the-art, flexible set of tools—guides, checklists, and templates—to conduct a comprehensive analysis of human performance for any position. Performance DNA tools were designed to meet the needs of both a newly indoctrinated performance analyst and a seasoned professional. The tools are based heavily on the validated work and processes of pioneers in human performance improvement like Thomas Gilbert, while incorporating decades of real-world execution. Learn to use the tools efficiently through case study and application during the class. Participants... [-]

ASTD HPI Certificate Program-Human Performance Improvement in the Workplace

The HPI process & this foundation course will answer all those questions and probably give you more as the process unfolds. Basically, HPI helps people articulate their business goals and:

Learn the three primary principles that underlie HPI, and how this cross-disciplinary curriculum leads to a systematic approach to solving organizational problems.

Our TU Mini-MBA offers an application-driven curriculum while reflecting topics in a standard MBA. The program focuses on key issues managers deal with daily—and those daily decisions that impact the bottom line.

We start with the most important business concept—how to deliver better bottom line results! As one of only three educational institutions in the nation licensed to use Paradigm Learning’s Zodiak Financial Strategies Simulation Game, The Center for Executive & Professional Development is proud to offer our certificate program with the Zodiak game as a learning platform that helps tie in daily management issues and decisions with the bottom line. It gives managers a big picture view of where they “fit” in their organizations and how their decisions—good or bad—impact the bottom line.... [-]