Best Courses in Administration Studies in London United Kingdom

An intensive, fast-track qualification programme

Develop specific knowledge and understanding in the area of coaching and mentoring by reviewing, questioning and considering solutions to meet strategic business needs.

This programme has been specifically designed for busy practitioners who recognise the value of achieving a postgraduate level CIPD qualification. You need only attend one week of face-to-face workshops with the remaining support and submission being completed by phone or online within four weeks of the workshop. 


Who is it for



This programme is aimed at delegates who:


are senior enough to make strategic decisions and/ or have a level of influence that will impact other key stakeholders have a good level of coaching and mentoring experience and knowledge – ideally 3 years are working for an organisation that has a real need to introduce and /or improve coaching and mentoring initiatives are keen to have all the face-to-face workshops completed in a one week block, so the programme can be very suitable for practitioners working outside the UK. ... [-]

Programme overview"Putting people at the strategic centre."

As business strategies change, the Human Resources function is faced with immense challenges. Building strong partnership skills with business leaders and managing complex change processes is increasingly critical.

This Human Resource Strategy programme is designed to give those who manage the people side of the business a winning advantage. The programme brings executives up to date with the latest thinking and research on key HR topics, such as how companies can manage cooperatively across boundaries and what it takes to build world-class 'signature processes'. At the same time, this programme significantly strengthens personal skill sets, creating aligned and living strategies as well as identifying areas for action.... [-]

Programme overview'Achieve success through maximising people skills.'

High-Performance People Skills for Leaders will help you to understand the impact that you have on other people and show you how you can develop strategies to improve your people skills.

This is a hands-on, practical leadership development programme that creates a supportive learning environment in which you can examine and discuss the challenges and successes you face in the day-to-day management of your staff.

The week's schedule for your leadership development ensures that your individual learning needs and management challenges are recognised.

The intensive leadership development programme is challenging and demanding. For some it can represent a new beginning in their professional lives.... [-]

ICI gives you the opportunity to join the challenging yet highly fulfilling field of medicine as a medical secretary. If you are genuinely interested in health and medicine and have superb customer service skills, you can enjoy a rewarding career in this profession.

Course Outline Apply the principles of confidentiality, privacy and security in a medical environment Maintain patient records Controlling stocks and supplies Prepare and process medical accounts Organise schedules Maintain workplace safety Medical terminology Career Prospects Career Prospects

There is a bright future for qualified medical secretaries as employment opportunities are expected to increase by a whopping twenty percent according to the Bureau of Statistics. Hospitals, clinics, and medical centres all need medical secretaries to function efficiently and provide the services expected of them by their patients. From administrative and accounting tasks to managing patients, medical secretaries and assistants have crucial roles to perform.... [-]

To gain the skills you need to be an effective personal assistant or executive secretary, take ICI’s executive secretarial course. Our course is tailored to credible industry representatives so you can be guaranteed of relevant and quality education. Learn the skills conveniently and quickly, too, with ICI’s online distance learning program.

Course Outline

Our course will teach you how to:

Administer projects Implement workplace information systems Write complex documents Observe workplace OH&S (safety and ergonomics) Communicate effectively (face to face and telephone) Do word processing (MS Word) Make spreadsheets (MS Excel) Career Prospects

Our intensive training allows our executive secretarial course graduates to find confidence in their skills when applying for jobs. Many of them started as personal secretaries or executive assistants and advanced to managerial positions in time. What’s so good about this course is that there are many positions available for most small and large companies need employees with such skills.... [-]

ICI’s human resources management course is developed in conjunction with the human resources industry and the federal government. You are guaranteed to learn with ease and finish fast because the program is brief yet comprehensive. At the end of the course, you will gain skills needed to be an effective human resources manager.

Course Outline

Learn how to:

Manage human resource consultancy services Manage human resource information systems Manage performance management systems Manage remuneration and employee benefits Manage recruitment selection and induction processes Manage separation/termination Manage work/life skills Manage rehabilitation/return to work programs Career Prospects ... [-]

Courses in Administration Studies in London United Kingdom. Key Information Course Code: OPM102 Duration: 2 weeks Fee: £5125 Course outline Capacity Management Measuring demand and capacity Setting the operation’s base capacity Ways of coping with mismatches between demand and capacity How operations understand the consequences of their capacity decision Supply Chain Management How supply chains compete Managing relationships in supply chains Managing the supply side Managing the demand side The dynamics of supply chains Inventory Management Why should there be any inventory? Order quantity – the volume decision When to place an order – the timing decision Controlling inventory Planning and Control Systems What are the planning and control systems? ERP and how it developed into the most common planning and control system Implementing planning and control systems Materials Requirements Planning (MRP) Master production schedule The bill of materials (BOM) Inventory records The MRP netting process MRP capacity checks Lean Operations What is lean? How lean eliminates waste Applying lean throughout the supply network Comparing lean with other approaches Operations Improvement The importance of improvement in operations management Key elements of operations improvement Broad approaches to improvement Improvement techniques Managing the improvement process Quality Management What is quality? The importance of quality Steps that lead towards conformance of specification What is total quality management (TQM) Managing Risk and Recovery What is risk management? Assessing the potential causes and consequences of failure through operations Preventing failures Mitigating the effects of failure through operations Recovering operations from the effects of failure Project... [-]

Key Information Course Code: HR101 Duration: 2 weeks Fee: £5175 Course outline The Strategic Role of HR The strategic nature of HR The strategic business partner model The strategic role of HR directors The strategic role of heads of HR functions Organisational Development Strategy Organisational development activities Formulating and implementing an organizational development strategy Culture change Human Capital Management (HCM) Strategy Aims of HCM The role of HCM strategy The link between HCM and business strategy Developing an HCM strategy Knowledge Management Strategy The process of knowledge management Sources and types of knowledge Approaches to the development of knowledge management strategies Components of a knowledge management strategy Performance Management Strategy The nature of a performance management system Performance management activities Implementation problems The nature of performance management strategy Employee Engagement Strategy What is engagement? Why is engagement important? What are the factors that influence employee engagement? The nature and content of employee engagement strategy Resourcing Strategy Integrating business and resourcing strategies The components of employee resourcing strategy Workforce planning Resourcing plans Retention strategy Talent Management Strategy Strategic talent management What is talent? Talent management strategy Learning and Development Strategy Elements of learning and development Strategy for creating a learning culture Organisational learning strategy Individual learning strategy Reward Strategy Why have a reward strategy? Characteristics of reward strategy Guiding principles Developing a reward strategy Target audience HR directors Heads of HR functions HR business partners Senior HR executives, managers, advisors, and officers who wish to contribute to the development and implementation... [-]

Courses in Administration Studies in London United Kingdom. Key Information Course Code: HR104 Duration: 2 weeks Fee: £5075 Course outline Human Resource Planning Stages in traditional human resource planning Forecasting future demand for human resources Forecasting internal supply Forecasting external supply Job Analysis and Job Design Managing vacancy scenarios Job analysis Competency frameworks Job design Recruitment Internal and external recruitment Advertising in the printed media Online recruitment Social media Alternative recruitment methods Selection: The Classic Trio Application forms Shortlisting Interviews Employment references Advanced Methods of Employee Selection Biodata Ability testing Personality testing Assessment centers The New Employee Contracts of employment Specific contractual terms The psychological contract Induction Succession Planning What is succession planning? Traditional approaches Contemporary approaches Alumni Measuring and Analysing Employee Turnover Defining voluntary turnover Does turnover matter? Measuring turnover Costing turnover Benchmarking turnover Improving Employee Retention Reducing turnover Employee retention and reward Employee retention and developmental opportunities Employee retention and effective line management Resourcing and Talent Management Strategies Taking a strategic approach Aligning HR practices with business strategy Competing in the labor market Talent management strategies Target audience ... [-]

Key Information Course Code: PS103 Duration: 2 weeks Fee: £5175 Course outline The Strategy Change Cycle: An Effective Strategic Planning Approach for Public and Non-Profit Organisations A ten-step strategic planning process Tailoring the process to specific circumstances Initiating and Agreeing on a Strategic Planning Process Planning focus and desired immediate outcomes Desired longer-term outcomes Developing an initial agreement Process design and action guidelines Have realistic hopes for the process Clarifying Organisational Mandates and Mission Mandates Mission Stakeholder analyses The mission statement Process design and action guidelines Assessing the Environment to Identify Strengths and Weaknesses, Opportunities and Challenges Purpose Desired immediate outcomes Longer-term desired outcomes External environment assessments Internal environment assessment The assessment process SWOC/T analyses: an example Process design and action guidelines Identifying Strategic Issues facing the Organisation Immediate and longer-term desired outcomes Examples of strategies issues Eight approaches to strategic issue identification Process design and action guidelines Formulating and Adopting Strategies and Plans to Manage the Issues Purpose Desired immediate and longer-term outcomes Two approaches to strategy development Strategic plans Plan adoption Process design and action guidelines Establishing an Effective Organisational Vision for the Future Desired immediate outcomes and longer-term benefits An example Process design and action guidelines Implementing Strategies and Plans Successfully Desired immediate and longer-term outcomes Programmes and projects The special role of budgets Process design and action guidelines Reassessing and Revising Strategies and Plans Purpose and desired outcomes Building a strategic management system Process design and action guidelines Leadership Roles in making Strategic Planning work Understanding... [-]

Courses in Administration Studies in London United Kingdom. Key Information Course Code: OPM101 Duration: 2 weeks Fee: £5175 Course outline Developing Resources and Processes for Strategic Impact Why is operations excellence fundamental to strategic impact? What is operations strategy and how is it different from operations management? What is the ‘content’ of operations strategy? The operations strategy matrix What is the ‘process’ of operations strategy? Operations Performance Operations performance can make or break any organization Judging operations performance at a societal level Judging operations performance at a strategic level Judging operations performance at an operational level The relative importance of performance objectives changes over time Trade-offs – are they inevitable? Targeting and operations focus Substitutes for Strategy Fads, fashion and the ‘new’ approaches to operations Total quality management (TQM) Business process reengineering (BPR) Six Sigma Some common threads Capacity Strategy The overall level of operations capacity The number and size of sites Capacity change Location of capacity Purchasing and Supply Strategy Do or buy? The vertical integration decision Contracting and relationships Which type of arrangement? Supply network dynamics Managing suppliers over time Purchasing and supply chain risk Process Technology Strategy Process technology should reflect volume and variety The product-process matrix The challenges of information technology (IT) Evaluating process technology Improvement Strategy Operations improvement Setting the direction Importance-performance mapping Developing operations capabilities Deploying capabilities in the market Product and Service Development and Organisation Innovation, design, and creativity The strategic importance of product and service development Product and service development as a... [-]

Key Information Course Code: HR106 Duration: 2 weeks Fee: £5075 Course outline Learning and Development and the Organisation Understanding organizations Why are organizations established? Different types of organization The learning and development function Identifying Learning and Development Needs What are the learning needs? Identifying learning needs Collecting and analyzing learning needs information Determining priorities Presenting a recommendation for learning Designing Learning and Development Activities Aims, objectives and learning outcomes Determining and sequencing learning content Selecting training and learning methods Selecting and developing learning resources Delivering Learning and Development Activities Preparing for L&D activities Establishing the physical environment for learning Delivery methods and techniques Working with visual aids and resources Managing group dynamics and creating a positive learning environment Using Technology to Facilitate Learning Technology and learning The timeline of technology in training Delivering live online learning sessions Creating digital learning content Enhancing Learner Engagement Factors affecting learning engagement Psychology and learning Neuroscience and learning Strategies for enhancing engagement Supporting Collective and Social Learning What is collective and social learning? E-learning Facilitating collective and social learning within an online learning programme Using social media for collective and social learning Supporting Individual Learning through Coaching and Mentoring The coaching process The mentoring process Coaching and mentoring practice – models Coaching and mentoring practice – communication techniques Recording coaching and mentoring activity Assessing Learning and Development The assessor role Planning assessment Assessment methods Making an assessment decision Providing assessment feedback Organising Learning and Development Events Types of L&D events Planning and coordinating an... [-]

Courses in Administration Studies in London United Kingdom. Key Information Course Code: HR103 Duration: 2 weeks Fee: £5075 Course outline The Organisational Context Characteristics of organizations What should an HR practitioner achieve? Organising the HR function Trade unions Job Analysis Jobs with repetitive activities Administrative and technical work, and delivery of services Professional and managerial jobs The organization chart Job evaluation Recruitment and Selection Workforce planning The recruitment and selection process Making the appointment Induction Evaluation Performance Management Performance management vs. performance appraisal Motivation Interviewing skills Reward Pay systems and structures Linking pay with performance Non-pay rewards Making pay decisions Employee Relations Discipline Capability Handling grievances Employee voice and employee engagement The psychological contract Learning and Development The learning cycle Levels of learning need analysis Learning and development plans Implementing learning and development activities Information and Communication Technology in HR Why are records important in HR Manual and computerized records Information and consultation Confidentiality, openness, and social media Change in Organisations Approaches to change Managing change The impact of change on individuals Supporting employees through change Personal Effectiveness Communications Negotiating, influencing and persuading Assertiveness Emotional intelligence, empathy, and resilience Continuous professional development Target audience HR officers and managers who are newly appointed to the role and who lack previous generalist experience. HR assistants, administrators and PAs who support more senior HR staff. Employees working for new but rapidly expanding organizations who acquire responsibility for establishing and formalizing HR policies, procedures, and practices. Staff who work in HR-related areas. Staff who... [-]

Key Information Course Code: HR102 Duration: 2 weeks Fee: £5125 Course outline HRM, Strategy and Corporate Social Responsibility The meaning of human resource management Business and corporate strategies Stakeholders and corporate responsibility High-Commitment HRM Policy and Practice An outline of high-commitment HR policies and practices Bundles of human resource practices Is high-commitment HRM universally applicable? Aligning HRM with Organisational Goals Contingency theory and best fit ‘Best fit’ HRM Limitations of best-fit / contingency models The resource-based view of HRM and the ‘architecture’ Applying RBV and architecture models to HRM The Role of the HR function in Changing Times The development of HR as a specialist function Analysing the role of the HR function New forms of delivery: outsourcing, shared service centers and E-HRM Assessing the contribution of the HR function Line Managers, Leadership and HRM Increasing the line management responsibility for HRM Problems with devolving HRM to line managers Developing line managers to provide effective HRM Leadership Resourcing and Talent Management Human resource planning, turnover, and retention Talent management Defining jobs and creating person specifications Recruitment methods Differing paradigms of selection Performance Management Performance management systems Induction and employee socialization Performance review Reinforcing performance standards Learning and Knowledge Development The process of learning The training cycle A review of some contemporary L&D interventions Managing knowledge Employee Involvement and Participation: Creating Engagement and Voice in the Workplace The meaning of employee involvement and participation From direct EIP to employee engagement Representative participation The links between informal and formal EIP Embedding EIP... [-]

Courses in Administration Studies in London United Kingdom. Advanced Administrative Skills for Personal Assistants Key Information Course Code: ASS101 Duration: 2 weeks Fee: £4975 Course outline Office Organisation Benefits of good organisation Steps in organising Office manuals Authority and responsibility Office Administration Administrative office management Objectives Functions Information management Office Forms Control Designing forms Form sets Continuous stationery Records Management Characteristics of a good filing system Selection of a suitable indexing system Records Retention Evaluating the records management programme Office Stationery and Supplies Standardisation of office supplies Purchasing procedure Principles of storage applicable to supplies Control of consumption Communication Management Common barriers to communication Effective communication Oral communication Written communication Management Reporting Report writing Types of reports Specimen of reports Precis writing Work Improvement and Work Measurement Method study Method improvement Uses and applications of work sampling Standardisation and work simplification Secretarial Services Qualifications of a secretary Types of secretaries Clerical services Reception services Control of Office Costs Methods of cost reduction and cost saving Establishing budgets Types of budgets Supervisory control Target audience ... [-]