Diploma in Office Administration – Health Services
Fanshawe College
Key Information
Campus location
London, Canada
Languages
English
Study format
Distance Learning, On-Campus
Duration
2 years
Pace
Full time, Part time
Tuition fees
CAD 7,207 *
Application deadline
Request info
Earliest start date
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* total fee for Canadian students. $31,278.28 for international students
Scholarships
Explore scholarship opportunities to help fund your studies
Introduction
In health services office administration, you’ll be at the center of a highly specialized environment that requires a unique combination of attention to detail, compassion, and managerial skills. The Office Administration - Health Services program will teach you about medical terminology and transcription, billing and patient management, office producers, ethics, and research. You'll also master current software and computer skills that are key components of today's busy medical office.
Your Learning Experience
In addition to the skills you’ll gain from in-class learning throughout the Office Administration - Health Services program, you'll also gain valuable work experience during a four-week work placement in a medical office environment, or through a comprehensive project-based experience.
Upon graduation, you’ll be ready to start an exciting career in any medical environment with jobs including:
- medical secretary
- medical team assistant
- administrative assistant
- office assistant
- medical records clerk
- medical office coordinator, clerk, or receptionist
You might work in a hospital, a medical lab, residential care facility, or a community clinic, and you’ll be able to use the accounting, billing, and general office skills you’ve earned to work with doctors, surgeons, dentists, chiropractors, or other health care practitioners.
This professional, two-year Ontario College Diploma program is designed to provide students with extensive practical understanding and knowledge to perform administrative support in a wide variety of medical environments.
Expert training in computerized medical records systems, billing systems, and other office equipment technology applications will be combined with analytical and multitasking strategies to facilitate scheduling, decision-making, coordination, and task completion. Utilizing these skills, students will be capable of overseeing a variety of medical office environments. Researching, developing, and presenting accurate medical documentation, correspondence, and reports will be emphasized. The importance of professional ethics, privacy, and confidentiality will be highlighted throughout the program. A part-time offer is available for this program.
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Admissions
Curriculum
Courses
Level 1
Take all of the following Mandatory Courses:
Group 1
- ACCT-1034 ---- Accounting Fundamentals
- ADMN-1014 ---- Administrative Documentation 1
- MATH-1143 ---- Fundamental Mathematics for Business
- BUSI-1156 ---- Strategies for Success
- MGMT-3052 ---- Understanding Workplace Behaviours
Group 2
TAKE WRIT-1032 OR WRIT-1034
- WRIT-1032 ---- Reason and Writing Business 1
- WRIT-1034 ---- Reason and Writing 1-EAP
Level 2
Take all of the following Mandatory Courses:
- ACCT-3045 ---- Accounting 2
- ADMN-3006 ---- Administrative Documentation 2
- ADMN-1013 ---- Office Procedures and Strategies
- COMP-1100 ---- Spreadsheet Design and Production
- COMP-3019 ---- Principles of Dynamic Presentations
- COMM-3079 ---- Communications for Office Administration
Level 3
General Education - Take a 3-credit General Education elective course
Take all of the following Mandatory Courses:
- ADMN-3014 ---- Medical Office Procedures 1
- ADMN-1050 ---- Medical Concepts and Language 1
- COMP-5047 ---- Medical Spreadsheet Applications
- ADMN-3002 ---- Canadian Business in the Global Economy
- ACCT-3049 ---- Electronic Scheduling and Billing1
- SFTY-1056 ---- General Health and Safety Field Placement
Level 4
Take all of the following Mandatory Courses:
- ACCT-5016 ---- Electronic Scheduling and Billing 2
- ADMN-5004 ---- Medical Office Procedures 2
- ADMN-5007 ---- Medical Concepts and Language 2
- COMP-5049 ---- Medical Database Management
- WRKE-5001 ---- Medical Work Placement
- COMP-5066 ---- Medical Transcription
General Education - Electives
Take 3 General Education Credits - Normally taken in Level 3
Program Residency
Students Must Complete a Minimum of 20 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program
Program Outcome
- Conduct oneself professionally and adhere to relevant legislation, standards, and codes of ethics.
- Manage the scheduling, coordination, and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
- Coordinate the collection, analysis, distribution, and response to communications in the workplace to facilitate the flow of information.
- Operate and provide support to others related to the use of office equipment and technologies.
- Evaluate, establish and administer health records management systems* to ensure confidential, secure, accessible and organized electronic and paper records*.
- Produce financial and client billing records* for health services by compiling relevant information and using accounting software.
- Produce health documents and reports using available technologies and apply industry standards.
- Use interpersonal and client service skills to respond to the diverse needs of clients, their family members, and the health care team.
- Identify and use non-invasive clinical tasks to support effective and efficient health service operations.
Career Opportunities
Graduates of Fanshawe’s Office Administration – Health Services program have the skills to find employment as medical secretaries, medical team assistants, administrative assistants, office assistants, medical records clerks, medical office coordinators, clerks, receptionists, and similar administrative support positions. Subsequently, with industry experience, graduates can find employment in office management roles or provide senior administrative support.
Typical employers include hospitals, medical laboratories, research facilities, residential care facilities, non-institutional health services, community clinics, insurance companies, educational and government institutions, and offices of physicians, surgeons, dentists, optometrists, chiropractors, and other health practitioners.
Here are some examples of career opportunities for graduates of Fanshawe’s Office Administration – Health Services program:
Inpatient Clerk
Contributes to the day-to-day operational support of an inpatient unit.
Medical Receptionist
Serves patients by greeting and helping them, scheduling appointments, and maintaining records.
Medical Office Administrator
Ensure all front desk and patient-related activities are run in an efficient manner.
Student Testimonials
English Language Requirements
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