Managing Difficult People
*Understanding difference in People
*Understanding human behavioral patterns and persona
*Understanding why people become difficult to deal with
*Avoiding Manipulations of difficult people
*Developing confidence in dealing with a number of different types of people
*Applying conflict resolution techniques
*Using words that de-escalate and give criticism effectively
*Applying assertive behavior and see instant results.
- for more information: convertas.org
This school offers programs in:
- English
Last updated February 6, 2018
