Process Managemnet
About
In this course, participants will learn how to set the right KPIs and align them with the organizational strategy. They will also learn how, and how often, these KPIs should be reported. In this regard, participants will be exposed to a variety of dashboards and scorecards which are considered best practices. The course will then explain to participants how performance feedback should be provided so that recipients are motivated to bridge the performance gaps.The course uses a number of workshops to demonstrate how effective KPIs are formulated. The workshops are team based and use a customized approach that provokes the thought process for KPI development and monitoring. In addition, the course relies on the use of behavior modeling and role plays to demonstrate how and when effective feedback should be provided.
Various process assessments will be presented and discussed. Lean principles will be explained and used to help participants understand how to improve processes through mapping in service and manufacturing organizations.
This course will engage participants in various simple and complex process mapping exercises. Also, it will challenge participants through the use of actual case studies and scenarios. Lectures, group discussions, and presentations will be used to achieve the learning objectives.
More information at https://convertas.org/
This school offers programs in:
- English
Last updated April 26, 2018
