Objective of Program

To develop the following competencies necessary to practice the employment:

  • to apply a keyboarding technique
  • to proofread English texts
  • to manage administrative information
  • to understand and identify various management approaches to quality
  • to manage their time
  • to write business correspondence in English according to formatting requirements.

To develop the competencies required to apply the following information technology tools:

  • to use database software
  • to use the functions of word processing software, spreadsheet software, and telecommunication tools

To develop the competencies required to handle bilingual communications in an office setting

To develop the competencies required to handle the following secretarial functions:

  • to produce and receive business correspondence in English
  • to produce documents
  • to handle requests relating to legislation
  • to update files
  • to prepare business meetings
  • to carry out common and periodic accounting tasks
  • to produce business correspondence in English
  • to translate business correspondence into English

You’re in the right field of work if you:

  • Are highly organized and enjoy responsibilities
  • Possess an aptitude for communication
  • Work well under pressure
  • Are detail-oriented and rigorous
  • Demonstrate good judgment and a strong ethical sense

Career opportunities :

  • Office clerk
  • Administrative assistant
  • Personnel clerk
  • Executive assistant
  • General office support
  • Data entry clerk
  • Human resources assistant
  • Receptionist


  • Small, medium and large companies
  • Public or private businesses
  • Self-employed workers

The avantages of studying in Collège Supérieur de Montréal

This course gives you access to:

  • A short 1-year training program
  • Program recognized by the le Ministère de l’Éducation, de l’Enseignement Supérieur et de la Recherche (MESRS)
  • Scholarships offered by our partners
  • A practical internship at a company
  • A laptop when you graduate!

When you choose the C.S.M., you also choose:

  • Lifetime job placement assistance
  • Conveniently located facilities (Berri-UQAM subway station)
  • A simulation class to develop your confidence and skills
  • High-quality education
  • More than 45 years of experience

Summary of qualifications

Determine their suitability for the occupation and explore the training process

  • This course offers a realistic vision of the trade. It provides information on the program as a whole.

Apply a keyboarding technique

  • Learn a keyboarding technique in order to reach proper dexterity and speed of 25 words per minute

Proofread business texts

  • Learn French grammar and syntax to audit various documents.
  • Use proper business vocabulary and punctuation.

Manage administrative information

  • Learn how to professionally manage all administrative documents.
  • Recognize various business models.
  • Understand and use a Classification Plan to manage all correspondence and codify them.

Use the basic functions of word processing software

  • Type, prepare, modify and print basic text.
  • Manage files and create security copies.
  • Create tables and merge text with databases.

Compose and format business correspondence

  • With a word processor and using business format, write various documents.

Carry out common accounting tasks

  • With the use of an accounting software (SAGE 50), learn how to perform basic accounting tasks such as: bank deposits, purchase orders, invoices, managing the petty cash, produce employees pay and manage accounting correspondence.

Use database software

  • Using databases, manage, import/export, extract and classify data.

Understand and identify with various management approaches to quality

  • Analyse the various management approaches to business and apply quality client relations; propose improvement.

Carry out periodic accounting tasks

  • Using SAGE50, perform accounting tasks such as: account reconciliation, financial reports, follow up on budget and closing balances, fill out and follow up on financial correspondence.

Communicate in an office setting

  • Learn and understand the importance of communication; develop and apply communication’s principals and techniques within a work environment.

Use telecommunication tools

  • Learn how to navigate and find the right information on the web.
  • Send, receive and manage emails.
  • Learn how to use Internet search engine and antiviruses.

Handle bilingual communications in an office setting

  • By means of real life situations, learn how to use proper French and English protocols with clients.

Produce and receive business correspondence

  • Using a word processor, learn how to write, prepare and merge two pages documents and how to use various postal services.

Use the basic functions of spreadsheet software

  • Using Excel, learn how to create, modify and print speadsheets including integrated mathematical functions.
  • Import and export Excel databases onto word documents.

Manage their time

  • Learn how to properly manage the business workload. Familiarise yourself with various tools and resources in work management.

Produce business correspondence in French

  • Using a word processor, learn how to write, prepare, merge and send out two pages French documents.

Handle requests regarding labour laws

  • From simple but real life situations, find answers and solutions applying ethics and legislative laws.
  • Produce the required documents and ensure their follow up.

Translate business correspondence into French

  • Learn how to distinguish primary and secondary meaning within a given text.
  • Write quality French texts and carry out the appropriate format.

Use the advanced functions of word processing software

  • Personnalise various documents, forms, lists, indexes, table of content, text in a column format, automatic counts and notations.
  • Create database, macro-commands and tables with calculations. Import and export data.

Design the visual format of a document

  • Design various aspect of a document including titles, subtitles, and words within a text.
  • Determine the content and appearance of headers and footers and patterns.
  • Insert graphics. Manage the document layout.

Produce documents

  • Write proper document’s content ensuring text quality.
  • Manage report’s layout and classify all documents.

Prepare business meetings

  • Using a word processor, manage correspondence, emails and electronic agendas.
  • Produce and dispatch various documents such as notices, order of the day, reports, minutes, surveys and summaries.

Update files

  • Develop efficient work skills.
  • Using a word processor and a database, add or remove data from various documents and change its layout.
  • Produce new and updated versions, validate your work and ensure its follow up and transmission.

Conditions of admission

To be eligible for admission to this program, candidates must meet one of the following requirements :

  • Persons holding a Secondary School Diploma or its recognized equivalent
  • Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
  • Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
  • Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.
Program taught in:
  • English
  • French

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Sep 2020
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